The latest article on ‘Website Magazine’ is titled “Zendesk Gives a Voice to Silent Customers”.

Michael Garrity says, “Cloud-based help desk software provider Zendesk wants to help businesses dig deeper into their analytics, specifically by targeting “silent” customers who use self-service content to solve issues without the help of customer service representatives.

The company launched a new Search Analytics feature to provide its users with insights about how their customers are using self-service content”.

Zendesk Gives a Voice to Silent Customers

Website Magazine

Sharing is caring