‘Zendesk Gives a Voice to Silent Customers’ – ‘Website Magazine’ Article
The latest article on ‘Website Magazine’ is titled “Zendesk Gives a Voice to Silent Customers”.
Michael Garrity says, “Cloud-based help desk software provider Zendesk wants to help businesses dig deeper into their analytics, specifically by targeting “silent” customers who use self-service content to solve issues without the help of customer service representatives.
The company launched a new Search Analytics feature to provide its users with insights about how their customers are using self-service content”.
Zendesk Gives a Voice to Silent Customers
Website Magazine
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