‘The New Knowledge Management: What Does A Collaborative Content Hub Look Like’ – ‘The Forrester Blog’

The latest article on ‘The Forrester Blog’ is titled “The New Knowledge Management: What Does A Collaborative Content Hub Look Like”.

Kate Leggett says, “66% of customers say that “valuing their time is the most important thing a company can do to provide good service.” A knowledge base is typically used to empower agents and customers with answers to customer questions. But traditional knowledge management is a difficult because of the confusion around the term and its checkered reputation.

Instead of a knowledge base, companies should be investing in a collaborative content hub which looks like this”.

The New Knowledge Management: What Does A Collaborative Content Hub Look Like

The Forrester Blog