The latest article on ‘The Forrester Blog’ is titled “Forrester’s New Book, Outside In, Is Released Today!”.

Kerry Bodine says, “My coauthor Harley Manning and I are thrilled to announce that our new book, Outside In: The Power Of Putting Customers At The Center Of Your Business, is released today!  We encourage you to read this book if:

  • You want to figure out what the heck customer experience really is.
  • You need to make the business case for customer experience”.

Forrester’s New Book, Outside In, Is Released Today!

The Forrester Blog

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