‘Why Social Media Makes Customer Service Better’ – ‘Mashable’

The latest post on ‘Mashable’ is titled “Why Social Media Makes Customer Service Better”.

Harry Rolason says, “By the end of the year, 80% of companies plan to use social media for customer service. On the consumer side, 62% of customers have already used social media for customer service issues. Gartner predicts one billion users will be on social networks by the end of 2012”.

Why Social Media Makes Customer Service Better

Mashable.com