The latest ‘Web Marketing Today’ blog post is titled “Using Social Media as a Customer Service Channel”.

Armando Roggio says, “Nearly one in six people on Earth regularly use social media. Those 1 billion users expect businesses to respond quickly to questions or concerns posted to social media sites. Many businesses understand the value of marketing on Facebook, Twitter, Google+, LinkedIn, or even Pinterest. They regularly”.

Using Social Media as a Customer Service Channel

Web Marketing Today

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