‘Common Mistakes In The Era Of Digital Disruption’ – ‘The Forrester Blog’

The latest article on ‘The Forrester Blog’ is titled “Common Mistakes In The Era Of Digital Disruption”.

Kyle McNabb says, ““Yep, we’re doing it wrong.”

That’s what one front office development leader who attended our Digital Disruption Summits and Forums in London and Orlando told us after hearing stories of how to survive and thrive in this age of constant consumer-led, software-fueled digital disruption.

And this front office development leader—whose scope ran the gamut from CRM and customer service to Web and mobile apps—wasn’t alone. In this age of digital disruption, where empowered customers and employees demand new levels of engagement with your firm, what might you be doing wrong?”.

Common Mistakes In The Era Of Digital Disruption

The Forrester Blog