The latest article on ‘The Forrester Blog’ is titled “Help Forrester Make Its 2013 Customer Experience Predictions!”.

Kerry Bodine says, “It’s that time of the year again . . . Most of you are well into (if not done with) your 2013 planning — and at Forrester, we’ve also got our eyes on the year ahead.

Ron Rogowski and I have been engaging our fellow analysts in lively conversations about what will happen in the field of customer experience (CX) in 2013. But before we tell you what we think, we want to get your perspective on what 2013 will bring. So here’s your chance for fame and fortune — or at least the opportunity to be mentioned in a Forrester report! If your ideas or comments contribute to our final analysis, we’ll add you as a contributor to the research”.

Help Forrester Make Its 2013 Customer Experience Predictions!

The Forrester Blog

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