‘Are surveys a thing of the past?’ – ‘Econsultancy’ Blog
The latest ‘Econsultancy’ blog post is titled “Are surveys a thing of the past?”.
Patricio Robles says, “Since the rise of social media, companies have been implored to ‘listen’ to their customers. If you listen, they are told, good things will happen.
The truth, of course, is that most businesses have never been completely deaf to their customers.
Social media has simply created new ways to listen”.
Comments are closed.
