‘4 Customer Service Lessons from the Biggest Brands on Twitter′ by Jay Baer
Jay Baer ‘s latest ‘Convince & Convert’ blog post is titled “4 Customer Service Lessons from the Biggest Brands on Twitter″.
Baer says, “As we learned a few months ago in a recent release of The Social Habit (a social media research project that Jay is working on with Tom Webster, Mark Schaefer, and Jason Falls), customers have high expectations of brands using social to address customer service issue. In fact, 42% of customers expect a response time of”.
4 Customer Service Lessons from the Biggest Brands on Twitter
Comments are closed.
