‘Social Customer Service is Now a 2-Headed Monster′ by Jay Baer
Jay Baer ‘s latest ‘Convince & Convert’ blog post is titled “Social Customer Service is Now a 2-Headed Monster″.
Baer says, “In this edition of The Baer Facts, I talk with Kyle Lacy of ExactTarget about customers using Facebook more and more as a customer service channel. Interesting new research from Social Bakers uncovers an important finding: The volume of questions posted on Facebook has increased 26% in 6 months. (tweet this) Historically, brands have put more”.
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