‘Proactive Social Customer Service Is Now Expected’ – ‘Business 2 Community’ Article

Jeannie Walters says, “Did you know it’s Social Media Week? In several cities around the globe, they’re celebrating all things social media with conferences, parties and networking opportunities. Alas, Chicago is not on the agenda this time, but it’s still an exciting thing to monitor.

Social media has come so far in such a short time period. Just think how seven short years ago, we didn’t even know what a tweet was. Now we are sharing Vine videos and hanging out with the President of the United States on Google+“.