‘2013 Digital Customer Experience Survey’ – ‘The Forrester Blog’
The latest article on ‘The Forrester Blog’ is titled “2013 Digital Customer Experience Survey”.
Anjali Yakkundi says, “Our application development and delivery (AD&D) team has recently launched our survey on digital customer experience initiatives, and we’re looking for information on your digital customer experience strategy and technology investments. Some of the questions we’d like to get answers to include:
- What projects (if any) you have planned for this year.
- Details about what those projects look like (e.g. budgets, staffing, and primary decision-makers).
- What investments you plan to make in technology.
- How you will use third parties (e.g. agencies, consultants, SIs) to help with your digital customer experience projects”.
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