‘How Social Media and Smartphones Breed a Petri Dish of Negativity′ by Jay Baer
Jay Baer ‘s latest ‘Convince & Convert’ blog post is titled “How Social Media and Smartphones Breed a Petri Dish of Negativity″.
Baer says, “It’s time to recalibrate your expectations about customer complaints. 57% of Americans will have a smartphone this year, meaning that the majority of your customers (and in some industries, the vast majority) now possess two things, at all times, in their pants: Access to almost the entirety of the world’s knowledge Several different mechanisms to”.
How Social Media and Smartphones Breed a Petri Dish of Negativity
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