The latest article on ‘The Forrester Blog’ is titled “Announcing Speakers for Forrester’s Customer Experience Forum East, 2013 – June 25 & 26 in NYC!”.

Harley Manning says, “I’m excited to finally be able to talk publicly about our CX Forum East in New York at the end of June. The theme this year is “Boost Your Customer Experience To The Next Level.” We picked that theme because ever since last fall when we publishedOutside In, our book about customer experience, people have been asking us to show them how to either get started on the path to CX maturity or accelerate their progress. This forum is all about helping people create customized roadmaps fortheir organizations.

Megan Burns will kick off the first day of the event with a speech about “The Path To Customer Experience Maturity.” The speech will debut new research about companies that successfully adopted new competencies and changed employee behavior. Attendees will be the first ones to get copies of Megan’s new report that details her findings – I’m editing the report and I am really jazzed about what she’d discovering”.

Announcing Speakers for Forrester’s Customer Experience Forum East, 2013 – June 25 & 26 in NYC!

The Forrester Blog

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