‘NPS for Marketing: An Interview With the Creator of the Net Promoter System’ – HubSpot

The latest article on HubSpot blog is titled “NPS for Marketing: An Interview With the Creator of the Net Promoter System”.

Mike Volpe says, “We’re big followers of Net Promoter Score (NPS) at HubSpot. In fact, we track the NPS of our customers, our employees, people who contact our support team, and even our INBOUND conference attendees. If you’re unfamiliar with NPS, it’s a customer loyalty framework that evaluates, on a scale of 0-10, the degree to which people would recommend your company/product to others”.

NPS for Marketing: An Interview With the Creator of the Net Promoter System

HubSpot