‘What’s Next for Digital Customer Experience Tools?’ – ‘The Forrester Blog’

The latest article on ‘The Forrester Blog’ is titled “What’s Next for Digital Customer Experience Tools?”.

Anjali Yakkundi says, “Many enterprises we’ve spoken with have discovered that great digital customer experiences matter to their customers and, ultimately, have tangible bottom-line benefits. If you’re involved in delivering and executing great digital customer experiences, you’ll want to access Forrester’s new TechRadar report that digs into the diverse, rapidly evolving technology ecosystem that supports this strategic business imperative. My colleague David Aponovich recently wrote about the importance of these technologies. When sourcing these technologies, consider some of these key findings in mind”.

What’s Next for Digital Customer Experience Tools?

The Forrester Blog