Greg Finn says, “Each time the calendar starts anew, it seems that we hear that it is finally the time that social media will unseat traditional methods for customer service. A new survey fromM2Talk shows that we are world’s away from this becoming reality.

In a survey of 1,000 adults aged 25 and over the findings showed that the phone is still the most popular form of contact for customer service (33.5%) followed closely behind by email at 32.5%. Oh, and at the very bottom? That’s social media, with only 2% of users saying that it was the preferred method of customer service”.

Social Media Is The Least Popular Channel For Customer Service

Marketing Land

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