Alesia Hsiao says, “Listen, can you hear it? People are talking about you.

Social media has transformed the way we market our businesses. But regardless of what we have to say about our products and services, people are going to have their own take on them, and they may be turning to social media to express that. What if you’re not there to hear (and respond to) their commentary?

Numerous tools are available to help you listen in on social media. However, if you do not have a social media listening strategy they are pointless. Listening in on social media is a great way to get ahead of your competitors and keep your customers coming back for more“.

People Are Talking, Are You Listening? The Importance of Social Media Monitoring

Business.com

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