‘U.S. companies ignore 80% of Twitter questions from customers, but they answer on Facebook’ – ‘Mashable’

Patrick Kulp says, “Brands are tired of responding to dumb questions on Twitter.

A new report from social media analysis firm Socialbakers found that around four out of five of the millions of questions posed to U.S. companies on Twitter go unanswered.

Inquisitive customers are much more likely to get a response on Facebook, where brands act on about 60% of a much smaller pool of queries“.

U.S. companies ignore 80% of Twitter questions from customers, but they answer on Facebook