Circuit City has guaranteed that the orders placed online will be ready for pick up from any one of its 623 stores, within 24 minutes of purchase confirmation.


Circuit City has guaranteed that the orders placed online will be ready for pick up from any one of its 623 stores, within 24 minutes of purchase confirmation.

Circuit city has offered to its customers the option of picking up orders placed online, since 1999. But it has offered a new guarantee now that those orders will be ready within 24 minutes of purchase confirmation.

When the company launched the program of online purchase and pick up in the store, the customers had to buy products for at least $25 dollars.

Now the Guarantee coveres purchases of at least $25 that are made through its Web site, catalog or call centers. If orders are not ready for pickup within the allotted time, the customer will receive a $24 Circuit City gift card.

According to the company, half of Circuit City’s customers who buy online from the retailer choose the in-store pickup option.

Fiona Dias, senior vice president/chief marketing officer at Circuit City, said in a statement, “Circuit City pioneered in-store pickup for Web purchases, and this guarantee takes our customer service promotion to the next level”.

Not covered by the guarantee is the amount of time a customer spends waiting on line in stores to pick up a purchase. Also, purchases made the day after Thanksgiving, Dec. 26 and Dec. 27 are not covered.

 

 

 

 

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