Customer Satisfaction Index Improves 1.3%

Customer Satisfaction Index has improved 1.3% in 2005 and the aggregate score is 79.6, according to the annual American Customer Satisfaction Index eCommerce Report from ForeSee Results.

Customer Satisfaction Index has improved 1.3% in 2005 and the aggregate score is 79.6, according to the annual American Customer Satisfaction Index eCommerce Report from ForeSee Results.

Two years ago the aggregate score was 80.8.

Though there is a 1.3% increase in Customer Satisfaction Index compared to 2004, it is still below the aggregate score of 2003.

The key findings of the report include:

eRetail sites are able to satisfy customers more than than offline retailers.

Retailers with the largest increases in their customer satisfaction score since 2004 include: Charles Schwab, Expedia and Amazon.

Barnes & Noble and Amazon set the standard for customer satisfaction in the ecommerce sector.

To sign up and get the “American Customer Satisfaction Index (ACSI) E-Commerce Commentary”, click here.