eConsultancy has released a cScape-sponsored “Customer Engagement Survey Report”. The report is free for eConsultancy subsribers. A free sample is available for non-subscribers. [Download Sample Report]


eConsultancy has released a cScape-sponsored “Customer Engagement Survey Report”.

eConsultancy says, “The report outlines the findings from a recent E-consultancy survey which attracted more than 800 respondents.

The findings are divided into four sections:

– Measuring Customer Experience

– Customer Engagement (including adoption of Web 2.0 technologies)

– Segmentation and Personalisation

– Barriers to Customer Experience and Technology Investment

The results are also split out by company turnover enabling readers to benchmark themselves against similar-sized organisations.

As a reminder, those who take part in our monthly surveys have first access to the survey report, before this general announcement goes out.

You can download the guide immediately if you are a subscriber (subscription packages start at £149 per year, for access to all our research).

Alternatively it is available as a standalone report for £99. There is also a free sample available for non-subscribers.

For more information, or to download the guide, please visit:
http://www.e-consultancy.com/publications/ customer-engagement-report/

[email with the subject: Customer Engagement Report]

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