‘Customers Remember What You Say’ by Rosalind Gardner

Rosalind says, “Everyone makes mistakes. Customers know this. How you handle those mistakes is the deciding factor on whether the customer will forgive you and come back, tell their friends about the experience, or heaven forbid, post negative remarks on the Internet about you”. [Rosalind Gardner’s Blog]

Rosalind Gardner’s latest blog post:

Customers Remember What You Say

Rosalind says, “Everyone makes mistakes. Customers know this. How you handle those mistakes is the deciding factor on whether the customer will forgive you and come back, tell their friends about the experience, or heaven forbid, post negative remarks on the Internet about you”.

Customers Remember What You Say…

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