The latest issue of ‘Michael Masterson Journal’ has been released. The featured article is titled “Beware of the Natural Entropy in Customer Service”. [Michael Masterson Journal]

The latest issue of ‘Michael Masterson Journal’ has been released.

‘Michael Masterson Journal’ Contents

– Beware of the Natural Entropy in Customer Service

– How to Prevent Incremental Degradation

– Michael Masterson welcomes your questions and comments.

The Michael Masterson Journal

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