‘The Easiest Way To Profit From Negative Feedback’ by Tom Borg

Tom Borg’s guest article on Charlie Cook’s ‘Marketing for Success’ blog is titled “The Easiest Way To Profit From Negative Feedback”.

Borg says, “The other day I called a local charity organization to schedule a pickup of some of our household goods we wanted to donate.

The person I talked with was rude and condescending.  He used statements like, “If your TV gets wet we won’t take it!” and “If you want to know whether we will be there”.

The Easiest Way To Profit From Negative Feedback

Marketing for Success