The latest ‘Econsultancy’ blog post is titled “Why empathy is a crucial skill for web designers”.

Paul Boag says, “The ability to empathise is recognised as a crucial soft skill that web designers, writers and managers require. However, empathy needs more than an intellectual understanding.

If you spend anytime at all reading the plethora of articles on designing or running websites, it won’t take you long to encounter the word empathy.

The user centric movement obsesses (rightfully so) about understanding users. We create personas, customer journeys and empathy maps. We run focus groups, user test sessions and emotional response tests”.

Why empathy is a crucial skill for web designers

‘Econsultancy’ Blog

Sharing is caring