Paul Cheney says, “Marketing talking heads love to spout out call-to-action best practices:

  • Keep it easy to find
  • Put it above the fold
  • Make it a big button

But all of these “rules” miss a fundamental shift in the way we need to be thinking about CTAs. There’s something wrong with the word “call-to-action” that focuses us (as marketers) on ourselves and not on the needs of our customers.

This manner of thinking treats the audience as if they’re a mass of mindless peons, just waiting for us to command them what to do next.

Simply put, I think a call-to-action should be an act of customer service”.

Turn Your CTAs Into Helpful Tools: 5 CTAs that dramatically increased page performance

MarketingExperiments Blog

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