‘Tips to Improve Customer Service on Your E-commerce Site’ – ‘Business.com’ Blog
Drew Hendricks says, “While e-commerce sites can be extremely convenient, they may come up short in certain areas. Most notable is the inability to provide the same personal customer service you would find in a brick-and-mortar store.
If you want to surpass the competition though, your business can still find ways to improve online customer service.
The value of customer service
Whether you realize it or not, customer service plays a major role in most of the purchases you make. Think about when you’re looking to buy a particular item that multiple brands sell for roughly the same price”.
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