‘From Zero to Five Stars: Online Reputation Management 101’ – ‘Business.com’ Blog
Brian Hughes says, “Imagine this scenario: you Google two competing companies. For company A, 7 of their top 10 reviews are positive. For Company B, it’s just the opposite: 7 of those 10 reviews are negative. Which company would you choose? Most folks would go with Company A, and that’s bad news for Company B, especially if those negative reviews were all incorrect or unfounded. This is an example of the “megaphone effect” where anyone with a computer or mobile device can fire off a review in less than 60 seconds that’s read by thousands of people across the world—and can have... [...]