Jonathan Crossfield says, “The day starts like any other – a bit of trivial hashtag banter, a share of a new infographic, and answers to customer queries. But then an unexpected and highly negative comment kicks you right in the sentiments. Followed by another. And another.

You try to take the complaints offline. “DM me your email,” you tweet. “Call our support line,” you post on Facebook. But the attacks, complaints, and heckles keep on coming.

Eventually, someone adds a witty hashtag and that’s when your day really starts.

A social media attack can be quite a surreal experience, leaving you as bewildered and frustrated as a character in a Monty Python sketch. The trick to finding the right punchline is to know which Python sketch you are in“.

When Followers Attack: A Monty Python Guide to Maintaining Social Media Harmony

Business.com

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