Jack Simpson says, “Consumer expectations have changed dramatically in recent years, and customer loyalty is at an all-time low. 

People will simply seek out not only the best deal but also the most satisfying customer experience, so online retailers must do everything they can to remain competitive.

Delivery service has a huge impact on the overall ecommerce customer experience.

According to Hayley Silver, Vice President of Bizrate Insights at Connexity:

As the demand for faster shipping intensifies, companies such as UPS and FedEx are raising their rates and the courier landscape is becoming more competitive with new sharing economy delivery services.

Retailers will be increasingly challenged to provide quick, cost-effective, reliable and secure delivery solutions.

Connexity has just published some research involving 6,500 global shoppers, which found that delivery options and postage pricing significantly affect consumer buying habits in the run-up to Christmas“.

Not offering same-day delivery? You could be losing customers

‘Econsultancy’ Blog

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