’12 outstanding mobile customer experiences’ – Econsultancy
Ben Davis says, “I was privileged to hear Avinash Kaushik speak at Syzygy’s excellent Digital Innovation Day last week.
Avinash discussed some of his favourite mobile experiences.
Here are 12 of them.
1. Hilton HHonors app: check-in and digital key
The Hilton HHonors app allows users to check in and check out, pick a room, pick a floor and, at selected hotels, to unlock rooms and elevators with a digital key.
Avinash said he prefers to stay in a Hilton that uses digital keys, and he invariably pays more for it. CX he argued, is the confluence of love and profit”.
Comments are closed.
