‘The 5 Social Media Customer Service Stats You Must Know’ – Convince & Convert Blog
Jay Baer says, “In partnership with Edison, I did a lot of research into the science of complaint when working on my new book, Hug Your Haters.
One of the most important thrusts of that research is around customer expectations. When a customer complains, what do they expect from a brand…and when?
The answers are important, because they help dictate operations policies, staffing, software, and customer retention.
This week, I created a brand-new presentation of this key data. It’s available on Slideshare right now. I encourage you to read and download, as it’s full of interesting points”.
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