‘Will click & collect be killed off by same-day delivery?’ – Econsultancy
Patricio Robles says, “There’s a real debate to be had as to whether retailers’ omni-channel hopes are realistic or delusional.
But for retailers clinging to the idea that there will always be a place for physical stores, click-and-collect capabilities are often touted as evidence that a brick and mortar presence still offers advantages.
New data, however, suggests that click and collect might not be as important as some retailers believe.
According to a new study based on survey data of nearly 12,000 online buyers in the US and Canada conducted by Bizrate Insights, which is owned by Connexity, nearly a third (31%) of online shoppers have taken advantage of click and collect in the past year.
But just 13% indicated that they’d have abandoned a purchase because an item wasn’t available to retrieve in-store”.
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