‘5 Tips to Boost Your Website’s Knowledge Bases’ – Entrepreneur
Peter Daisyme says, “Businesses that regularly receive calls from customers realize how difficult it can be to provide 24/7 support. Keeping friendly, skilled representatives on hand around-the-clock can quickly drain a business’s payroll. Yet, cutting corners by hiring unhelpful employees will send customers directly to competitors.
Knowledge bases are a great way to give customers the help they need without having to pick up the phone or wait for regular business hours. When done correctly, you’ll create a positive user experience and save your help desk team a phone call. Here are five ways you can create an effective knowledge base.
1. Make it easy to find.
User-friendliness should be at the top of your priority list as you develop your knowledge base. If customers get frustrated, the resource will be useless. Offer access to your knowledge base through a “Help” button available on every page of your site”.
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