‘6 Gestures That Wow Customers and Earn Their Loyalty’ – Entrepreneur
Toby Nwazor says, “It is becoming increasingly difficult to retain loyal customers. This is partially due to the ever growing number of business entities that spring up like mushrooms every day. This makes it imperative for you as a business owner to retain and satisfy your customers at all costs.
These five tips below will help you wow your customers, guarantee their loyalty, and keep them coming back for more.
1. Surprise them occasionally.
Giving your customers occasional surprises goes a long way in ensuring that they remain loyal to you. You may decide to give them rewards occasionally or invest in other creative ideas and surprises.
For instance, if you sell computers and computer accessories, you may send accessories to some customers with a small note reminding them that you always think of them and appreciate their patronage.
2. Make use of gift cards.
Using gift cards or cash cards as it may be called is becoming an increasingly desirable way to maintain customer loyalty. Initially, it used to be popular with young people. But today, it has increased in popularity with virtually anyone that enjoys shopping”.
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