’15 Tips for Handling Holiday Returns’ – Small Business Trends
Annie Pilon says, “After the holiday shopping season comes the season of holiday returns. So if your small business sold a lot of gift items over the past couple of months, you’re likely about to be inundated with customers looking to return or exchange at least some of those items.
Whether you run a local retail store or an ecommerce business, it’s important that you’re prepared to handle those returns in a way that’s satisfactory for both your customers and your business. Here are 15 tips for handling holiday returns.
Tips for Handling Holiday Returns
Have a Clear Policy in Place
The first step in properly handling holiday returns is to set up a returns policy that is fair and clear to customers. Your policy should outline exactly what items are returnable or exchangeable, what condition they need to be in and how and when customers can go about making those returns or exchanges.
Consider a Special Holiday Policy
Even though you probably should have some kind of cut-off for what items you’ll accept and when, the holidays offer unique situations for a lot of consumers. For example, you might normally require returns to be made within 30 days”.
Comments are closed.
