‘How 10 ecommerce sites present returns policies’ – Econsultancy
Nikki Gilliland says, “Now we’re all back in the swing of things, Thursday 5th January might seem like any other day.
In the world of retail, however, it’s apparently known as ‘National Returns Day’ – AKA, the day we all send back the stuff we didn’t want to receive this Christmas.
According to research from UPS, 66% of online shoppers want to be able to return items for free, 58% want a hassle-free return policy and 47% want an easy-to-print returns label.
So how do brands measure up? Here’s a look at how 10 ecommerce sites present returns policies online.
ASOS
Users can access information about ASOS returns in two places.
Either by clicking on the ‘Help’ tab at the top right of the homepage, or via the ‘Free Delivery Worldwide’ banner in the centre”.
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