Matt Mansfield says, “Customer service is one of the key linchpins of small business success. Do it poorly and you’ll drive your customers away, do it well and it can pay off in ways you never expected.

As a small business owner, you should always work on improving customer service. That means:

  • Understanding the value of good customer service;
  • Keeping an eye on trends and statistics;
  • Building a solid customer service team;
  • Staying on top of the latest tips and tools;
  • Figuring out how to manage your team; and
  • Learning from real-world customer service examples, both positive and negative.

Guide to Improving Customer Service

Small Business Trends has been reporting on the world of customer service for years and has an archive chock-full of the information you need to excel at serving your customers. Below, in one spot, you can find the information you need to improve your customer service”.

The Ultimate Guide to Improving Customer Service

Small Business Trends

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