The Entrepreneur team is hosting a webinar on ‘Best Tips for Customer Care Over Social Media’ on Friday, April 7, 2017 from 12 p.m. to 1 p.m. ET.

Entrepreneur team says, “Just a few short years ago you could expect a customer to give you a call or send an email if they had a question, problem or some other type customer-service issue.

But the channels with which customers communicate with brands aren’t the same as they used to be.

To find out how to provide top-notch customer care over social media, don’t miss this free webinar, Customer Care Strategies Using Social Media, presented by Comcast Business and Entrepreneur. We’ll cover the gamut of social interactions—everything from responding to praise, dealing with complaints, how to take conversations offline/private, how to diffuse pile-on, response times and more.

By attending this webinar, you’ll learn how to create a full-on customer care process that lets you turn negative comments into positive brand experiences. Additionally, you’ll discover how to:

  • Cultivate customer loyalty by engaging your audience and serving them through social media.
  • Implement a simple, two-step process for determining the validity of complaints, criticism, and feedback, and how to respond the right way”.

‘Best Tips for Customer Care Over Social Media’ Webinar

Entrepreneur

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