‘9 Best Apps for Increasing Customer Engagement’ – Business.com
Scott Gerber says, “Leveraging these nine tools and apps is a great way to increase customer engagement online and in real time.
Building a strong brand starts with engaging your customers. Whether it’s in person or online, customers want to feel heard and appreciated. Luckily, there are countless tools and apps that make customer engagement easy.
Many consumers in today’s online world are active on social media, so this is a great place to start. Use Facebook Live and Instagram Stories to reach your customers where they already are by sharing behind-the-scenes content and smart marketing campaigns. Real-time messaging platforms such as Hotline are an effective way to reach your customers and quickly resolve issues to keep them happy. And all-in-one apps such as Intercom offer chat features and marketing automation to consolidate your customer engagement efforts”.
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