Keeping you customers happy is the mantra to keep your business growing. Knowing what they like and bringing in a change according to their needs can help you build a better business.

Entrepreneur columnist Sarah Landrum has shared six tips to better serve your clients.

Landrum says, “Client service, broadly defined, means supplying your customers with what they want, when they want it and how they want it, in a friendly and professional way. Client service is a vital ingredient in any business. In fact, a good service interaction can hike business-to-business transactions by 62 percent. It can raise business-to-consumer transactions by 42 percent.

So delivery of great client service needs to be on your mind for both growing your business and robust retention rates.

But what are the best ways to deliver dynamic service to clients? Here are six.

1. Always available wins the game

Clients like to know that people are available to them — always be available to respond to their needs, whether they are asking about shipment dates or product features. Answer phone calls, e-mails and texts as quickly as possible, but certainly within 24 hours”.

6 Dynamic Ways to Serve Your Clients

Entrepreneur

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