Tips to improve your customer service using social media customer feedback
Customer service is at the core of growing your business and social media is the best way to get customer feedback on your products and services. HubSpot columnist Sophia Bernazzani has shared seven ways to use social media customer feedback. Bernazzani says, “Social media is a meaningful channel through which to collect valuable customer feedback. With billions of people around the world already engaged in these social media communities, you should create profiles and provide customer support from your brand for those valuable customers who want an easier, faster way to get in touch with... [...]