Improve your e-commerce retention with these strategies
Retaining your e-commerce clients is very important to keep your business growing. It is also important to enhance your presence in the market since they are the key drivers in getting new customers.
WordStream team has offered five marketing strategies that can help you retain more customers.
The WordStream team says, “Consumers always remember an exceptionally positive experience. They also never forget a bad one.
Having a great customer experience at all stages of the funnel is non-negotiable. In fact, according to Defaqto Research, 55% of consumers would pay more for a better customer experience.
There are some obvious things you can do to deliver a great customer experience:
- Free delivery – On all orders, not just those over a certain amount!
- Free returns – Convert more customers by offering a risk-free way of purchasing
- Click to collect – If you have a physical location, give people the option to collect their purchase in-store”.
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