Two ways to rightly use customer experience surveys
It is essential to discover what your customers have in mind. By knowing their feedback for your products and services you get an opportunity to improve your offering. Entrepreneur contributor Karl Wirth has shared two ways to improve your customer experience surveys. Wirth says, “The surveys you want to conduct don’t have to be an annoyance that your customers try to avoid. Instead, they can be used to improve a customer’s experience with your company. How? By becoming one more way you understand and engage your customers as individuals. Indeed, surveys of the future will: allow entrepeneurs... [...]