Language is an important element in the process of prospecting and marketing. Appropriate language helps you influence the customers and get their trust. It also helps you do well in your customer-support process.

Like any other learning process, language also needs to be observed and applied so that you can get a hold over it and rightly use it for your purpose.

Shopify contributor Mercer Smith-Looper has shared three customer service phrases that you can use in every support conversation.

Looper says, “The support questions you receive can run the gamut from supremely technical and difficult, to asks that are as simple as the status of a recent order.

So, while the bodies of some of your emails may differ greatly, there are three considerations that you should try to cover in every customer support interaction:

  1. Thank your customers for their feedback
  2. Acknowledge the customer’s pain point
  3. Invite the customer to reach out again if they ever need anything

By incorporating customer service phrases that cover these bases into every support interaction, you can help ensure a smoother experience for both you and your customer”.

3 Key Customer Service Phrases to Use in Every Support Conversation

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