The Artificial Intelligence (AI) technology is touching upon every facet of online business and ecommerce is not an exception.

ReadWrite contributor Nacho De Marco has shared 10 benefits that the AI tech brings to the ecommerce businesses.

Marco says, “Intelligent deployment of AI tools such as natural language processing (NPL), machine learning (ML), and data mining allows companies of all sizes to attract and retain customers with the minimum of input. Here are ten ways in which AI can help eCommerce businesses.

1. Virtual Personal Assistant

While this may not sound like an obvious place to start, research shows that the use of a virtual personal assistant (VPA) is rated as the most impactful AI tool by 31 percent of business executives. A VPA is a never-sleeping, never-tiring assistant who makes use of NPL to understand human speech and respond or take action as required. This is useful both as a time-saver for executives and as a tool for customers.

2. Customer Service

By next year (2020), 80 percent of all customer interactions will be handled by AI. Chatbots are fast becoming an indispensable tool in customer service”.

How eCommerce Businesses can Take Advantage of AI

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