Still Using Email for Support? Read This.
Customer support is of utmost importance for growing your business. You need to serve your customers 24×7 and assure them for quality after sale services.
We use different tools for customer support and email is a prominent one. Groove contributor Elen Veenpere has shared an article highlighting five signs that you need to observe for delivering great your customer service.
Veenpere says, “Today, we’re going to talk about 5 surefire signs that you’ve outgrown email and need to start thinking about upgrading to a specialized tool.
You Have More Than One Support Agent
When it’s just one person doing support, they don’t have to ask questions such as “Is anyone else handling this issue?” or “Did we ever get back to so-and-so?” because it’s just them.
However, as your support team grows, collaboration becomes crucial and how you approach it needs to be carefully planned.
As you hire more support reps, it starts getting harder to keep track of everything—which results in things falling through the cracks”.
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