Chatbots have proved very useful when it comes to maintaining customer relationships. The integration of chatbots also helps brands to improve their sales.

The CickZ contributor Jacqueline Dooley has published a comprehensive article highlighting the adoption of chatbots in 2019 and the future of this technology.

According to Dooley, these four types of chatbots are in wider use nowadays: Scripted chatbots, AI chatbots, customer service chatbots and voice-enabled and contextual chatbots.

Talking about the advantages of chatbots Dooley says, “Chatbots help businesses answer customer questions, provide information, book appointments, make purchases, and route more complex problems to human personnel.

Companies wary of using a chatbot to interact with their customers may be surprised to learn that people don’t seem to mind chatbots, provided they can get help quickly. A HubSpot survey found that 40% of consumers don’t care if they’re being helped by a person or an AI tool to resolve simple requests such as changing a billing address — as long as they get help quickly and easily”.

The state of the chatbot market in 2019

ClickZ

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