Customer Service Mistakes You Should Avoid
Effective customer service is very important for your business because it works as a key to retaining the customers extract more value from them. Poor customer service can harm your company.
Convince & Convert’s Anthony Helmstetter has shared an article highlighting common service mistakes you should avoid in your business.
Helmstetter says, “The most disappointing, disheartening customer experience is when a company declines to acknowledge you initiated contact. Whether it was a phone call to customer service that rings indefinitely and is never answered, an email that is not replied to, a chat session that remains stupidly idle, regardless of the communications channel, no reply at all is the worst action (or inaction) a company can provide.
And yet, it still happens today.
Granted, larger companies are far better equipped to avoid this scenario, and most do a good job. Yet smaller companies without adequate infrastructure, technology, staff, or prioritization can and do let far too many communications go unanswered”.
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